Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at:
gymcaresupp@gmail.com

Please note: Returns must be approved before being sent back. Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Due to the nature of our fulfillment process, return shipping costs may vary depending on the destination.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item.

To process your request, we may ask for photo or video evidence.

If your claim is approved, we will offer a replacement or full refund at no additional cost.

Refunds Without Return

In certain cases, we may issue a refund or replacement without requiring the item to be returned. This decision is made on a case-by-case basis.

Non-Returnable Items

We do not accept returns for:

• Items that have been used or worn
• Items not in original condition or packaging
• Sale items
• Gift cards
• Certain hygiene or personal care items

Exchanges

The fastest way to ensure you get what you want is to place a new order for the desired item and contact us regarding the original purchase.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, the item must be unused, in original condition, and in its original packaging.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return (if applicable), we will notify you if the refund has been approved.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
gymcaresupp@gmail.com