FAQ

Frequently Asked Questions

How long does shipping take?

Orders are normally processed within 1–3 business days. Estimated delivery after processing is 3–7 business days in Denmark, 5–10 business days in the EU/EEA, 7–12 business days to the United Kingdom, United States and Canada, and 7–15 business days to Australia and New Zealand. Carrier or customs delays can occasionally extend these estimates.

Will I receive tracking?

Where tracking is available, you will receive a shipping confirmation email with a tracking link after your order has been dispatched.

Can I return an item?

YourGymCare offers a voluntary 30-day return option. EU/EEA consumers also generally have a statutory 14-day right of withdrawal for online purchases, subject to legal exceptions. Statutory rights are not reduced by the voluntary return policy. See our EU & Danish Consumer Rights page and Model Withdrawal Form.

What if my order arrives faulty, damaged or incorrect?

Please contact us as soon as reasonably possible with your order number and any useful photos. A request to contact us quickly does not remove statutory rights. Danish consumer purchases may be covered by a two-year statutory right to complain about defects where the legal conditions are met.

Who is the seller?

YourGymCare is operated in Denmark. CVR: 46328086. Business address: Porsehaven 32, 2630 Taastrup, Denmark.

How can I contact YourGymCare?

Use our Contact Us page or email gymcaresupp@gmail.com for help with orders, shipping, returns, consumer rights or product questions.